FAQ

General Questions

• Why does Legacy Keepers offer fixed price packages? Don’t personal historians typically charge on an hourly basis?
• Can I purchase multiple packages?
• Can I add to my Spoken Legacy, Legacy Book or Video Legacy later?
• Can I order extra copies of my Spoken Legacy CD, Legacy Book or Video Legacy DVD?
• I’m not great with computers. Will that inhibit my ability to complete a project with Legacy Keepers?
• How long after purchasing will I receive the Welcome Package?
• How long after purchasing will it take to receive the finished product?
• How will you keep my life story confidential?
• What forms of payment do you accept? How will I be charged?
• Where can I go for more information?

Giving Legacy Keepers as a Gift

• I’m thinking of giving a Legacy package as a gift, but I don’t know if the person wants to be involved in one.
• I want to give a package as a gift for an event that is rapidly approaching. Can Legacy Keepers rush deliver?
• Who has the final say on editing and design decisions as well as on approving the final draft? The purchaser or the recipient of the gift?

Interviews

• Who conducts the interviews?
• How long do interviews last?
• Are interviews conducted by phone or in person?
• Will I be able to prepare for interviews ahead of time?
• Can more than one person be interviewed for a project?
• How soon after purchasing a package must the interview process begin?

Spoken Legacy

• What is a Spoken Legacy?
• How is a Spoken Legacy created?
• How long will the finished Spoken Legacy audio story last?
• How long does it take to complete a Spoken Legacy project?
• Can I order extra copies of my Spoken Legacy CD set? How much are extra copies?

Legacy Book

• What is a Legacy Book?
• How is a Legacy Book created?
• How long can my book be? Is there a fixed page limit?
• How many photos/images can I include in my Legacy Book?
• Can I include keepsakes and important documents (i.e. letters, family trees, timelines, recipes) in my Legacy Book?
• How do I submit photos/additional materials?
• How long does it take to complete a Legacy Book?
• Can I order extra copies of my Legacy Book? How much are extra copies?

Video Legacy

• What is a Video Legacy?
• How is a Video Legacy created?
• How long will the finished Video Legacy video last?
• How long does it take to complete a Video Legacy project?
• Can I order extra copies of my Video Legacy DVD? How much are extra copies?