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FAQ

General Questions

  • Why does Legacy Keepers offer fixed price packages? Don’t personal historians typically charge on an hourly basis?
  • Can I purchase multiple packages?
  • Can I add to my Spoken Legacy, Legacy Book or Video Legacy later?
  • Can I order extra copies of my Spoken Legacy CD, Legacy Book or Video Legacy DVD?
  • I’m not great with computers. Will that inhibit my ability to complete a project with Legacy Keepers?
  • How long after purchasing will I receive the Welcome Package?
  • How long after purchasing will it take to receive the finished product?
  • How will you keep my life story confidential?
  • What forms of payment do you accept? How will I be charged?
  • Where can I go for more information?


Giving Legacy Keepers as a Gift

  • I’m thinking of giving a Legacy package as a gift, but I don’t know if the person wants to be involved in one.
  • I want to give a package as a gift for an event that is rapidly approaching. Can Legacy Keepers rush deliver?
  • Who has the final say on editing and design decisions as well as on approving the final draft? The purchaser or the recipient of the gift?


Interviews

  • Who conducts the interviews?
  • How long do interviews last?
  • Are interviews conducted by phone or in person?
  • Will I be able to prepare for interviews ahead of time?
  • Can more than one person be interviewed for a project?
  • How soon after purchasing a package must the interview process begin?


Spoken Legacy

  • What is a Spoken Legacy?
  • How is a Spoken Legacy created?
  • How long will the finished Spoken Legacy audio story last?
  • How long does it take to complete a Spoken Legacy project?
  • Can I order extra copies of my Spoken Legacy CD set? How much are extra copies?


Legacy Book

  • What is a Legacy Book?
  • How is a Legacy Book created?
  • How long can my book be? Is there a fixed page limit?
  • How many photos/images can I include in my Legacy Book?
  • Can I include keepsakes and important documents (i.e. letters, family trees, timelines, recipes) in my Legacy Book?
  • How do I submit photos/additional materials?
  • How long does it take to complete a Legacy Book?
  • Can I order extra copies of my Legacy Book? How much are extra copies?


Video Legacy

  • What is a Video Legacy?
  • How is a Video Legacy created?
  • How long will the finished Video Legacy video last?
  • How long does it take to complete a Video Legacy project?
  • Can I order extra copies of my Video Legacy DVD? How much are extra copies?